Complaints Policy

At The Gym Revolution, we aim to provide the best possible service for all of our customers. However, if you not completely happy with our service, we would like to hear about it so we can resolve any outstanding issues or make improvements to our service going forward.

This policy outlines the process for making a complaint and the steps we will take to resolve the issue.

How to send a complaint

If you wish to submit a written complaint about any of our services, you can write to:

Complaints Manager
The Gym Revolution
Unit 2, Blackfriars Road
Nailsea
North Somerset
BS48 4DJ

Or email: team@thegymrevolution.co.uk

When making a complaint, please provide us with the following information:

Your name, email address and phone number
Your order number, if applicable
Details of your complaint
Any relevant correspondence or documents

Response Timeline

We aim to respond to all complaints within 24-hours.If your issue is complex, it may take us longer to investigate. In this case, we will acknowledge your message. We will explain why we have not responded and how long we think it will take to resolve the issue.

After we look into your complaint, we will email you a summary of what we found and a solution, if needed.